Shipping policy

Last Updated: June 2026

At Rising Dragon Tech, we are committed to processing and shipping orders as quickly and accurately as possible. Please review our shipping policy below for information regarding order processing, delivery timelines, and shipping responsibilities.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received and verified.
Orders placed on weekends or holidays will be processed on the next business day.
During peak seasons, promotions, product launches, or unforeseen circumstances, processing times may be extended.

Shipping Methods

We offer shipping through a variety of trusted carriers, including but not limited to:

UPS
FedEx
USPS
LTL Freight Carriers (for larger shipments)

Shipping methods available for your order will be displayed during checkout.

Delivery Timeframes

Estimated delivery times vary based on destination, carrier, and selected shipping service.

Typical delivery estimates:

Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days
Freight Shipments: 5–14 business days

Delivery dates are estimates only and are not guaranteed unless specifically stated by the carrier.

Shipping Rates

Shipping charges are calculated at checkout based on:

Product weight and dimensions
Shipping destination
Selected shipping service
Freight requirements, if applicable

Any applicable shipping charges will be clearly displayed before order completion.

Freight Shipments

Certain products, including larger spa, cold plunge, or filtration equipment, may require freight shipping.

For freight deliveries:

A valid delivery address and contact phone number are required.
The recipient is responsible for being available to receive and inspect the shipment.
Additional fees may apply for residential delivery, liftgate service, limited access locations, or re-delivery requests.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information when available.

Tracking information may take up to 24 hours to become active after shipment.

Shipping Restrictions

Rising Dragon Tech currently ships within the United States unless otherwise specified.

For international shipping inquiries, please contact our team before placing your order.

Some products may be subject to shipping restrictions due to size, carrier limitations, or regulatory requirements.

Damaged or Lost Shipments

If your order arrives damaged:

Inspect the package immediately upon delivery.
Take photographs of the packaging and damaged product.
Notify us within 48 hours of delivery.

For lost shipments:

Contact us if tracking indicates delivery but the package cannot be located.
We will work with the carrier to investigate and determine the appropriate resolution.

Claims may be subject to carrier investigation and approval.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

Additional shipping charges may apply.
Delivery delays may occur.
Orders returned due to address errors may require payment of additional shipping fees before reshipment.

Split Shipments

Some orders may ship from different warehouse locations or in multiple packages. If this occurs, tracking information will be provided for each shipment when available.